The Platform Support role for us will be a service function. Your main responsibility is to make sure that our users have the best experience. This means timely help & support with a service mindset, consulting with regards to the platform you are specialized in. You’ll work in an agile environment where each problem will be tackled in impact based considerations. You’ll get a chance to expand your knowledge and area of expertise to more than just any one platform when you’re ready. The future of this function will be an all round platform support with a significantly wider range of knowledge and skill compared to a traditional support function. The better you are with the supporting function, the further back you’ll be in the support tier. In the end, you’ll be more of a functional support providing knowledge and devising short & long term solutions to support agents. With all of this in mind, if this opportunity sounds like something you would be interested in please feel free send your application our way.

Job Responsibilities

• Provide a supporting service to our users.
• Completing task within the SLA.
• Work closely with platform users to understand the needs and/or requirements of the users and platforms.
• Supporting manuals & troubleshooting guidelines to help build user understanding and in turn decrease the amount of supporting tasks.
• Contributes to the platform improvement backlog.
• Consulting users with your technical knowledge.

• Bachelor's (or Master's) Degree in any fields are welcome.
• New graduate are welcome to apply.
• Service mindedness is very important.
• Tech-savvy

Recruitment Team **send your updated resume/cv to our email or contact us via phone for more informations**

Nattakarn S.
Recruitment Specialist - Ngernturbo (Non-Tech)
Nattakarn.suw@turbo.co.th | 063-206-8909

Jirarat J.
Recruitment Specialist - NTBX (Technology Team)
Jirarat.jar@turbo.co.th | 092-986-9917