• Play a key role in providing and interface between customers and internal for excellent customer service.

Accountabilities:

Business Results

• Perform day to day operation to ensure satisfactory service level starting from order receiving (VMI, EDI, manual)
• Follow up stock in order to fulfill the order
• Co-ordinate to solve delivery issues with relevant departments (Sales, logistics and Customers)
• Co-ordinate with sales and AR for credit released
• Provide basic communication with customers in the area of order status, daily delivery schedule, operation issue and supply information.
• New Product Launch & Execution
• Ensure NPD availability at Customer's DC base on account plan for new product launch.
• Sales bottom up forecast
• Joint demand forecast by working with KAM and customer
• Conduct 4-week sales forecast rolling aligned with LF
• Improve sales forecast accuracy by account and ensure all customers’ demand for each account.
• Manage and reduce potential aging products
• Generating report based on requirement from internal and external
• Provide weekly stock & off-take data and daily order tracking

Qualification:

• Bachelor – Master Degree in Business Administration or related fields
• At least 1-2 years of experience in customer service, preferred in FMCG
• Good communications and interpersonal skills
• Ability to handle pressure and active problem solving skills
• Good analytical skills
• Computer literacy
• Goods command in both Thai & English