1.To responsible day to day operations of Inbound Call Center and expected result are as following;
Ensure calls are answered within committed service levels
Queries are addressed efficiently
Requests are completed with ease
Complaints are resolved swiftly
Call quality aligned with KAL's high standards "Fast, Clear, and With Love"
2. Operate outbound call activities to build long term relationship with customer, increase persistency & customer satisfaction by perform the multi-tasking outbound call among priorities of welcome call and Guarantee call back ,Premium due reminder, newly orphan greeting and including the delighting MKT activities & campaign i.e. get well soon.
3.Responsible for premium payment on phone by credit card, ensure premium collection accuracy and process must be align with compliance and legal

1. Bachelor's degree in fields
2. At least 1 years of experience in Call Center
3. Preferred experience in call center of insurance business
4. Good communication and problem solving skill
5. Can work on shift
6. Can work under pressure

7.Must have TOEIC score>600 ( for Bilingual)

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