Responsibilities 

• To receive and log all call from user.
• To provide suitable advices that solve user’s problem especially support top management.
• To record all user’s requests and response in defined time
• To follow up the open issues or requirement then report users the progress.
• To do reporting analysis.
• To conduct user Training.
• To make quarterly survey and analysis user satisfaction.
• To coordinate with all IT areas In order to support users and follow up the result and users satisfaction after service.
• To support and provide budgeting, process PR, payment and good receive.
• To measuring and improving employee engagement in team of IT services and related.
• To follow and comply the Thai Computer Law, J-SOX ITGC, MMC IT Global Policy, Company Policy and IT Security Policy.
• To responsibility assigned task with guidance to controlling the IT system and services available on time.
• To responsibility assigned task with guidance to provide training and manual for new employee and users such as function excel, helpdesk system, IP Telephony, Skype, Email Outlook, Share point etc.
• To responsibility assigned task with guidance to prepare .
• To responsibility, assigned task with guidance for strong analyze, make decision and control problem with analyzing tools.

Qualification

• Age 22 - 28 years old
• New graduate are welcome
• Bachelor or Master Degree in Information Technology, Computer Science or related field
• Excellent in Microsoft Office.
• Knowledge in ISO27001, J-SOX and Thai Computer Law will be advantage.
• Able to work under pressure and adhere to deadlines.
• Has creativity, innovation, positive thinking, quick learning, imagination, curiosity and initiative.
• Good serviced mind and team player
• Strong analytical, troubleshooting, and problem solving skills
• Able to travel and overstay in Factory at Chonburi province.
• Good command in English both speaking and writing.